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Chapter 1 â¾÷(óÜåö)ÀÇ ÀÌÇØ
Chapter 2 â¾÷ ¾ÆÀ̵ð¾î ¹ß±¼°ú ¾ÆÀÌÅÛ ¼±Á¤
Chapter 3 ¼º°øâ¾÷°ú â¾÷°¡ ¸¶Àεå
Chapter 4 â¾÷ ¼º°ø»ç·Ê(case of success)¿Í ±³ÈÆ
Chapter 5 ¹ÝµµÃ¼ ½ÅÈ, »ï¼º±×·ì ¼º°ø»ç·Ê
Chapter 6 µµÀüÀÇ »ó¡, Çö´ë±×·ì ¼º°ø»ç·Ê
Chapter 7 ¼¼°è ÃÖ°í °Ë»ö »çÀÌÆ®, ±¸±Û(Google) ¼º°ø»ç·Ê
Chapter 8 21¼¼±â ¸¸¹°¹éÈÁ¡, ¾Æ¸¶Á¸(Amazon.com) ¼º°ø»ç·Ê
Chapter 9 ¼¼°è ÃÖ´ë ÀüÀÚ»ó°Å·¡ ¾÷ü, ¾Ë¸®¹Ù¹Ù ¼º°ø»ç·Ê
Chapter 10 ijÁÖ¾ó SPA ºê·£µå, À¯´ÏŬ·Î ¼º°ø»ç·Ê
Chapter 11 â¾÷ ½ÇÆлç·Ê(case of failure)¿Í ±³ÈÆ
Chapter 12 ÈÞ´ëÆù ¿Õ±¹, ³ëÅ°¾Æ(Nokia) ½ÇÆлç·Ê
Chapter 13 20¼¼±â Çõ½ÅÀÇ ¾ÆÀÌÄÜ, ¼Ò´Ï(SONY) ½ÇÆлç·Ê
Chapter 14 »ø·¯¸®¸Ç ½ÅÈ, ¿õÁø±×·ì ½ÇÆлç·Ê