With the management emphasis on reengineering and process improvement, as well as organizational imperatives, such as teaming and natural work groups (which both support the concepts introduced through process management), this book will help illustrate the "next steps" in helping today's corporations achieve significant, sustainable and value-generating results by aligning their structure with how work is done - through processes directly focused on the customer. While understanding business processes is not a totally new topic, process-centered management is new and quite timely. The Guide can be the next source of information for those readers who have finished Hammer's new book and are looking to implement process-based management.